Luwareis Microsoft® Switzerland Partner of the Year 2012
Luware has been awarded with the Microsoft® Switzerland Partner of the Year Award 2012 in Enterprise Voice.
The cell phone has become the Smartphone, and the television is becoming the computer. Let your customers decide which device they want to use to contact you.
Voice only was yesterday - today chat, video, and social media are natural and often the preferred channels for customer service.
Create positive experiences, and you will maintain a positive presence in your customer's mind.
Client issues don't just arise during business hours.
Smooth out load peaks
Every client is assigned the optimal client adviser right from the beginning, even at peak times.
Significant additional increases in efficiency are possible.
Atmospheric pressure is for the Earth what cost pressure is for businesses. Reduce costs without compromising quality
Security for the future
What will the future bring?
The Art of Customer Interactions
Your customers communicate round the clock using a variety of channels. They swap experience in social media and expect quick resolution of their issues. With LUCS, the Lean Unified Customer Services from Luware, you have the ideal platform for providing efficient and timely customer service.
Luware AG develops, implements, and maintains lean customer service solutions based on Microsoft Unified Communications. Our experience and expertise include business processes in customer service, Microsoft UC technology, product development, project management, and software engineering.