Your customers communicate round the clock using a variety of channels. They swap experience in social media and expect quick resolution of their issues. With LUCS, the Lean Unified Customer Services from Luware, you have the ideal platform for providing efficient and timely customer service.

LUCS is a Microsoft Lync Server-integrated Contact Center application. The lean architecture and process-oriented workflows enable highly cost-effective implementation and operations.

Luware AG develops, implements, and maintains lean customer service solutions based on Microsoft Unified Communications. Our experience and expertise include business processes in customer service, Microsoft UC technology, product development, project management, and software engineering.